Refund & Cancellation Policy

1. Overview

AiVakil offers subscription-based plans (Basic ₹99/month, Pro ₹299/month). We want our users to be satisfied, so we offer the following refund policy:

2. 7-Day Refund Window

If you are not satisfied with your paid plan, you may request a full refund within 7 days of payment, provided you have used less than 50% of your monthly allowance.

3. How to Request a Refund

1. WhatsApp our support at +91 90333 33565 within 7 days of payment.
2. Include your registered email and payment transaction ID/screenshot.
3. Specify the reason for refund.
4. Our team will review and respond within 48 hours.
5. Approved refunds will be processed back to the original UPI account within 5-7 business days.

4. Non-Refundable Cases

Refunds will NOT be granted in the following situations:

• Request made after 7 days from payment.
• More than 50% of monthly usage limits have been consumed.
• Violation of our Terms of Service.
• Account suspended due to misuse or fraudulent activity.
• Partial month / pro-rata refunds are not offered.

5. Subscription Cancellation

You may cancel your subscription anytime. Cancellation will be effective at the end of your current billing cycle. You will continue to have Pro/Basic access until the end of the paid period. Auto-renewal is NOT enabled by default — each month, you choose whether to renew via UPI payment.

6. Failed Payments

If your UPI payment fails but money is debited from your account, contact us via WhatsApp within 24 hours with the transaction screenshot. Once verified, we will either activate your plan or refund the amount.

7. Disputes

For any disputes regarding refunds, you may contact us at support@aivakil.in or WhatsApp +91 90333 33565. We aim to resolve all disputes amicably within 7 working days. Jurisdiction: Mumbai, Maharashtra.